Refund Policy

We want you to feel good about every DOVYN order. If something isn't right, here's exactly how we handle it — no complicated forms, no runaround.

Your Right to a 30-Day Return

You can request a return or exchange within 30 days of delivery for eligible products. To start a return, email us at contact@dovyn.shop with your order number and a quick note about what's wrong — we'll walk you through the next steps.

What's Eligible for Return

To be eligible for a return, an item generally needs to be unused and in its original packaging. For hygiene reasons, certain health and beauty items — such as opened or used skincare, lip products, or tools that contact the skin — may not be eligible for return once opened, unless the product arrived faulty, damaged, or incorrect. Any product-specific exceptions will always be noted on the relevant product page.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, you're entitled to a repair, replacement, or refund in line with the Consumer Protection Act 68 of 2008. Contact us as soon as possible with photos of the issue so we can sort it out quickly.

Return Shipping Costs

We cover return shipping when the item arrived wrong, damaged, or faulty.
You cover return shipping for all other returns (e.g. change of mind), unless stated otherwise at the time.

How Refunds Work

Email us at contact@dovyn.shop to start your return.
Send the item back to the address we provide.
Once we receive and inspect it, we'll confirm your refund by email.
Approved refunds are processed within 7 business days, back to your original payment method.

Depending on your bank or card provider, it may take a few additional days for the refund to reflect in your account after we process it.

Exchanges

Want a different size, shade, or product instead of a refund? Let us know when you contact us — we'll do our best to arrange an exchange, subject to stock availability.

Order Cancellations

If your order hasn't shipped yet, message us as soon as possible and we'll do what we can to cancel or change it. Once an order has shipped, it can no longer be cancelled — but our return process above still applies.

Your Statutory Rights

Nothing in this Policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, including your right to a 7-business-day cooling-off period for certain online purchases as set out in our Terms of Service. Where this Policy and your statutory rights differ, your statutory rights apply.