Terms of service

Welcome to DOVYN. These Terms of Service ("Terms") govern your access to and use of www.dovyn.shop and any purchase you make through it. By placing an order or otherwise using the Site, you agree to these Terms. If you don't agree with them, please don't use the Site.

DOVYN is a trading name operated by Asemalhe Dookens , trading as DOVYN, a sole proprietor based in Western Cape - Cape Town, South Africa. As a sole proprietorship, DOVYN is not a separately registered company — Asemalhe Dookens trades under this name and is the person responsible for the business. You can reach us at contact@dovyn.shop.

1. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order on this Site. By ordering, you confirm that the information you provide is accurate and that you're legally able to enter into this agreement.

2. Products & Pricing

We do our best to describe and display our products accurately, including images, descriptions, and pricing. Colours may appear slightly different depending on your screen. Product availability isn't guaranteed until your order is confirmed.

All prices are listed in South African Rand (ZAR) and include VAT where applicable, unless stated otherwise. We reserve the right to change prices at any time, but any change won't affect an order you've already placed and had confirmed.

We reserve the right to limit quantities, refuse an order, or cancel an order at our discretion — for example, in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel a confirmed order, you'll be refunded in full.

3. Orders & Payment

When you place an order, you'll receive an order confirmation by email. This confirms we've received your order — it doesn't guarantee availability until payment has been processed and your order has shipped.

We accept the following payment methods: [card payments, instant EFT. Payments are processed through a secure, encrypted third-party payment gateway. We do not store your full card details on our servers.

You're responsible for ensuring your payment and delivery details are correct at checkout. We're not liable for delays or non-delivery caused by incorrect information provided by you.

4. Shipping & Delivery

We aim to dispatch orders within [1] business days and deliver within [7–14] business days across South Africa, depending on your location. Delivery timeframes are estimates, not guarantees, and may be affected by courier delays, public holidays, or circumstances outside our control.

You'll receive a tracking link once your order has shipped. Risk in the goods passes to you once the order has been delivered to the address provided at checkout.

Any customs duties, if applicable to your order, will be disclosed and included in your total at checkout — you will not be charged additional fees on delivery for orders placed and delivered within the terms disclosed at checkout.

. Returns, Refunds & Cancellations

Cooling-off period (South African law). In terms of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), you have the right to cancel certain online purchases within 7 (seven) business days of receiving the goods, without reason or penalty, subject to the exceptions set out in ECTA (which may include, for example, goods made to your specification, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and similar exclusions).

Our return policy. In addition to your statutory rights, DOVYN offers a [30]-day return/exchange window from the date of delivery for eligible products. To start a return, contact us at contact@dovyn.shop with your order number. For hygiene reasons, certain personal care items (e.g. opened or used cosmetics, lip and skin products) may not be eligible for return once opened, unless the product is faulty, damaged, or incorrect — this will always be disclosed on the relevant product page.

Faulty, damaged, or incorrect items. If you receive a faulty, damaged, or incorrect item, you're entitled to a repair, replacement, or refund in line with the Consumer Protection Act 68 of 2008 (CPA). Contact us as soon as possible with photos of the issue so we can resolve it quickly.

Refunds. Approved refunds are processed back to your original payment method within [7] business days of us receiving and inspecting the returned item.

6. Consumer Protection

Nothing in these Terms is intended to limit or exclude any right you have under the Consumer Protection Act 68 of 2008 or any other applicable South African consumer legislation. Where these Terms conflict with your statutory rights, your statutory rights take precedence

7. Product Use & Disclaimers

Our product descriptions are provided for general informational purposes. We do our best to describe what a product does honestly, without exaggerated or unproven claims. Where a product includes usage instructions, warnings, or ingredient information, please read them before use.

Health and beauty products may not be suitable for everyone. If you have known allergies, sensitivities, or medical conditions, please review the ingredient list before use and consult a healthcare professional if you're unsure. Discontinue use and seek medical advice if you experience an adverse reaction.

Products sold on this Site are not intended to diagnose, treat, cure, or prevent any medical condition, unless explicitly and accurately stated with appropriate substantiation.

8. Limitation of Liability

To the maximum extent permitted by law, DOVYN will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it. This does not limit any liability that cannot be excluded under South African law, including under the Consumer Protection Act.

Our total liability for any claim relating to a purchase is limited to the amount you paid for the relevant product.

9. Intellectual Property

All content on this Site — including text, images, logos, and design — is owned by or licensed to DOVYN and may not be copied, reproduced, or used without our written permission.

10. Acceptable Use

You agree not to use the Site for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to interfere with the Site's normal operation.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or the law. The "Last updated" date at the top of this page will always reflect the most recent version. Continued use of the Site after changes are posted means you accept the updated Terms.

12. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes will first be handled by contacting us directly at contact@dovyn.shop — we'd rather resolve things quickly than escalate them. Where a dispute can't be resolved directly, it will be subject to the jurisdiction of the South African courts, without prejudice to any right you may have to refer a matter to the National Consumer Commission or another applicable regulatory body.