Here's everything you need to know about how we get your order to you.
Processing Time
Orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Once dispatched, orders typically arrive within 7–14 business days, depending on your location within South Africa. These are estimated timeframes, not guarantees — courier delays, public holidays, and circumstances outside our control can occasionally affect delivery.
Where We Ship
We currently ship within South Africa only. We're not yet shipping internationally — sign up to our newsletter to be the first to know when that changes.
Shipping Costs & Fees
The shipping cost (if any) is calculated and shown at checkout before you pay — no surprises. The price you see at checkout, including any shipping fee, is the final price. You will not be charged any additional fees, customs duties, or costs on delivery.
Order Tracking
As soon as your order ships, you'll receive a tracking link by email so you can follow it every step of the way. If you haven't received tracking information within 2 business days of ordering, contact us and we'll check on it.
Incorrect Delivery Details
Please double-check your delivery address at checkout — we ship to the address you provide, and we're not able to redirect an order once it's with the courier. If you notice an error right after ordering, contact us immediately at contact@dovyn.shop and we'll do our best to correct it before dispatch.
Delayed or Missing Orders
If your order is taking longer than expected or hasn't arrived within the estimated delivery window, contact us at contact@dovyn.shop with your order number and we'll look into it for you.
Questions?
Reach out to us at contact@dovyn.shop — we're happy to help.